Customer Service - Lesson From A Lagos Bus Conductor

People living outside Lagos state
does not know how "lucky" they are,
issues like traffic jam and high cost
of transportation is strange to them.

Despite the fact that we pay through
our nose to get to destinations, the condition
of the various means of transportation is
nothing to write home about. {Thank God for BRT}

Its bad enough that we have to sit in traffic
for hours, we also have to cope with the the
rudeness of drivers of commercial buses and
their conductors.

The reputation of these people {commercial drivers
and conductors} is so bad that when the Lagos state
government came up with BRT a lot of us Lagosians
want more more of such buses {Though many of the
BRT staffs are gradually degenerating in their act}.

It's a common site for find conductor abusing
passengers or even fighting them. Customer service
is the last thing in their mind. As far as they are
concern, they are doing you a great favor.

Surprise is the word when you see a conductor showing
his passenger customer service. See the picture below.




Even our so called blue chip companies like banks,
telecommunication etc will not do more than this.

Three gbosa for this conductor's act.