Showing posts with label traffic. Show all posts
Showing posts with label traffic. Show all posts

Thursday, July 9, 2009

Customer Service - Lesson From A Lagos Bus Conductor

People living outside Lagos state
does not know how "lucky" they are,
issues like traffic jam and high cost
of transportation is strange to them.

Despite the fact that we pay through
our nose to get to destinations, the condition
of the various means of transportation is
nothing to write home about. {Thank God for BRT}

Its bad enough that we have to sit in traffic
for hours, we also have to cope with the the
rudeness of drivers of commercial buses and
their conductors.

The reputation of these people {commercial drivers
and conductors} is so bad that when the Lagos state
government came up with BRT a lot of us Lagosians
want more more of such buses {Though many of the
BRT staffs are gradually degenerating in their act}.

It's a common site for find conductor abusing
passengers or even fighting them. Customer service
is the last thing in their mind. As far as they are
concern, they are doing you a great favor.

Surprise is the word when you see a conductor showing
his passenger customer service. See the picture below.




Even our so called blue chip companies like banks,
telecommunication etc will not do more than this.

Three gbosa for this conductor's act.











Monday, July 6, 2009

25 Official Manual For Driving In Lagos.



Too funny not to pass on-enjoy!

1. When in doubt, accelerate!

2. Be prepared to ram anything stopping you wearing uniform in Lagos
(police, traffic warden,FRSC, Kai brigade, fire brigade, VIO, lastma,
lamata, laswa, even lawma sef)

3. If you get caught by any chance, DO NOT allow them to enter your car,
if they happen to get in DO NOT drive from that spot (veer off traffic &
settle 5hun), and if they don’t agree, form calling your uncle who is in
the army (believe me it always works), never follow them to ANY sort of
office except you wanna pay X10

4. Never give police or VIO your original particulars (whether expired or
up to date)

5. Danfo drivers believe they are immortal. NEVER yield to the temptation
to teach them otherwise.

6. Okada riders have a pact with suicide, avoid them like a plague

7. Avoid BRT buses in all ramifications, they have NO brakes

8. Taxi cabs (oko asewo) should always have the right of way, all of them
have been driving in Lagos for 25yrs.

9. Never, ever, stop for a pedestrian unless he flings himself under the
wheels of your car.

10. The first parking space you see will be the last parking space you
see. Grab it. Survival of the fittest you may say!

11. Learn to swerve abruptly. In Lagos , potholes (and sometimes car-holes)
are put in key locations to test drivers’ reflexes and shock absorbers,( I
saw one man fishing in one of the potholes last week).

12. Always Horn when taking off, when slowing down, when overtaking,
when they are overtaking you, when someone else horns at you,
when others are horning and you dont know why (its good manners).
when playing along to a beat on the radio...the list is endless....

13. Never get in the way of a car that needs extensive bodywork, except
you want to spend your whole Saturday @ the panel beater’s place.

14. Morning rush-hours are equivalent to Lagos grand prix (who gets to the
junction first)

15. There is no such thing as a short-cut during rush-hour traffic in
Lagos . Everybody might be inclined to take that ’short-cut’.

16. When asking for directions, always ask at least 3 people. Lagosians
ALWAYS claim to know every inch of the city – even areas they’ve never been
to.

17. Use extreme caution when pulling into service lanes. Service lanes are
not for breaking down the traffic, but for speeding, especially during rush
hour.

18. Never use directional signals, since they only confound and distract
other Lagos drivers, who are not used to them.

19. Similarly, never attempt to give hand signals. Lagos drivers, unused
to such courtesies, will think you are making obscene gestures to them.
This could be very bad for you in Lagos .

20. Hazard lights (popularly called “double pointer”) is not, (as commonly
supposed) used to indicate a hazard. It is a warning to you that he is a
bonafide Lagos driver, he’s headed ’straight’ and as such, will not stop
under any circumstance. Take him extremely seriously especially if he backs
it up with a continuous blast from his “horn”.

21. At any given time, do not stand on the zebra crossing expecting
traffic to yield to you, or else you will have to explain to the on coming
traffic whether you look like a zebra.

22. Speed limits are arbitrary figures posted only to make you feel
guilty.

23. Remember that the goal of ev
2. ery driver is to get there first by
whatever means necessary.

24. In Las Gidi every spot is a potential bus stop. FRSC and LASTMA know
that too. It is in their constitution.

25. Above all, keep moving. Even with a flat tire!!!


Good luck, as you expeditiously navigate through Lagos and hustle and
bustle.