Customer Service - Lesson From A Lagos Bus Conductor

People living outside Lagos state
does not know how "lucky" they are,
issues like traffic jam and high cost
of transportation is strange to them.

Despite the fact that we pay through
our nose to get to destinations, the condition
of the various means of transportation is
nothing to write home about. {Thank God for BRT}

Its bad enough that we have to sit in traffic
for hours, we also have to cope with the the
rudeness of drivers of commercial buses and
their conductors.

The reputation of these people {commercial drivers
and conductors} is so bad that when the Lagos state
government came up with BRT a lot of us Lagosians
want more more of such buses {Though many of the
BRT staffs are gradually degenerating in their act}.

It's a common site for find conductor abusing
passengers or even fighting them. Customer service
is the last thing in their mind. As far as they are
concern, they are doing you a great favor.

Surprise is the word when you see a conductor showing
his passenger customer service. See the picture below.




Even our so called blue chip companies like banks,
telecommunication etc will not do more than this.

Three gbosa for this conductor's act.

Police man arrest senior police officer for driving against traffic.

There are 2 interpretations of the same law, the interpretation for the common man and the one for the rich, influential and powerful.

These could be best understood if you live in Nigeria where people that steals or are alleged to have stolen cars, mobile phones, purse, bikes etc are paraded by the police in front of the camera and on the pages of news papers. On the other hand, people in public office who evidence shows that the kind of wealth they find themselves during and after public office can not be tied to their salaries are allowed to roam the street and flaunt such ill gotten wealth.

A popular saying goes does "everyday for the thief and one day for the house owner". This saying aptly described what happened in Opebi Lagos
on 23/01/09.

A senior mobile officer was driving against the traffic along Oregun Opebi link road when another senior police officer stopped him.I am sure he will not have believed there is anybody with such effrontery to call him to order after all he is the "law "

People waited and were thinking this will be one of the usual esprit the corp kind of situation but alas it was not.

I later got to know that the man that arrested the police officer{s} is actually Mr Odumosu {i don't know his rank in the police}. His action was not at all surprising because of his antecedent when he headed the environmental task force during the last administration in Lagos state.

Swiftly after blocking the officer's car driving against the traffic he called his men, though it took some time before they got to the scene.
All the appeal by the erring officer fell on deaf ears as he just stood looking at them.

Trust Lagosians especially okada {bike riders}, we were all waiting for the outcome of the situation. We did not have to wait too long as the enforcement team arrived like S.W.A.T and arrested the officers like a common criminal.

Shout of jubilation was in the air and the people considered it a victory for the average man who the police will not spare if found in such situation.

I could not get the kind of photo shot i wanted because the police around were watching one them actually pointed a gun at me to stop taking pictures.

This will go along way to tell people in authority especially law enforcement agencies that there is somebody watching.

This is new Lagos and we have a lawyer in the helm of affairs.
Eko oni baje o {Lagos will not go bad}